Comparison
Metro2 vs The Mortgage Office: Full Comparison
The Mortgage Office is a full loan management platform where Metro 2 credit reporting is one module among many — you cannot purchase it separately. This makes TMO a poor fit for businesses that only need Metro 2 reporting capabilities. Metro2 by Switch Labs is purpose-built for credit reporting: it starts at $19/month, requires no loan servicing platform, and gives you direct control over Metro 2 file generation with a REST API, drag-and-drop CSV mapping, and automated SFTP delivery.
Metro2
Modern, cloud-based Metro 2 reporting
Transparent pricing
No long-term contracts
Modern REST API
Free trial available
The Mortgage Office
The Mortgage Office (TMO), built by Applied Business Software over 45+ years, is a comprehensive loa...
Pricing:Custom quote (contact sales)
Target:Private lenders, hard-money lenders, municipalities, non-profits, and mid-to-large lending organizations that need full loan lifecycle management with credit reporting as one component
Feature Comparison
| Feature | Metro2 | The Mortgage Office |
|---|---|---|
Metro 2 Format Generation Generate compliant Metro 2 format files for credit bureau submission | Built-in wizard generates Metro 2 files from loan servicing data | |
All Three Bureaus Submit to Experian, Equifax, and TransUnion | Plus Innovis (4 total) | |
Real-time Validation Instant validation of data before submission | CRRG-aligned validation engine | Errors and Exemptions report identifies compliance issues pre-submission |
API Access REST API for programmatic integration | Full REST API from $29/mo | TMO has a general loan data API, but no documented credit reporting API |
Bulk Upload Upload multiple accounts via CSV or Excel | Drag-and-drop field mapping | Data comes from TMO's own loan servicing module — not from external CSV/file uploads |
Error Correction Built-in tools to fix rejected records | Live editor with bulk updates | Errors and Exemptions report with ability to edit borrower credit data |
Audit Trail Complete history of all submissions and changes | Detailed audit report generated after each transmission | |
Modern UI Clean, intuitive user interface | TMO PRO (2022+) is a modern web-based interface; legacy version is dated | |
No Long-term Contract Month-to-month billing without commitment | Cancel anytime | SaaS model available without long-term contracts per ABS |
Transparent Pricing Clear pricing without hidden fees | Published on website | No public pricing — requires sales contact for custom quote |
Automated Bureau Delivery Automated SFTP delivery to credit bureaus on a schedule | Included from SMB plan ($29/mo) | One-click upload to bureaus from within the platform |
Dedicated Support Direct access to support team | Phone and email support, though reviewers report slow response times |
The Mortgage Office Pros
- All-in-one loan management — origination, servicing, fund management, and credit reporting in a single platform
- Supports 4 bureaus: Equifax, Experian, TransUnion, and Innovis
- Built-in wizard guides users step-by-step through Metro 2 file generation
- Errors and Exemptions report identifies mistakes before submission
- Detailed audit report generated after each bureau transmission
- 45+ years of industry presence — one of the most established platforms in private lending
- Both cloud (SaaS PRO) and on-premise deployment options available
The Mortgage Office Cons
- Credit reporting is a module within a full loan servicing suite — you must buy the entire platform to get Metro 2 capabilities
- No public pricing — requires sales contact and custom quote, suggesting high cost
- Metro 2 reporting is tightly coupled to TMO's loan servicing data — not usable as standalone credit reporting software
- Customer support complaints — reviewers report difficulty reaching support by phone and 24-48 hour wait times for responses
- Steep learning curve acknowledged by multiple reviewers — significant onboarding investment required
- No documented standalone API for credit reporting — TMO API exists for loan data, but credit reporting automation is unclear
When to Choose The Mortgage Office
- 1Private lenders and hard-money lenders who need full loan lifecycle management with credit reporting built in
- 2Mid-to-large lending organizations already using TMO for loan servicing who want to add credit bureau reporting
- 3Municipalities and non-profits managing loan portfolios that also need to report to credit bureaus
Why Choose Metro2 Over The Mortgage Office
- Purpose-built for Metro 2 reporting — no need to buy an entire loan management platform just to report to bureaus
- Starting at $19/month vs. custom enterprise pricing (reportedly $7,000+) for TMO's full platform
- Full REST API for automation — TMO has no documented credit reporting API
- Import data from any source via CSV drag-and-drop mapping — TMO only reports from its own loan servicing data
- Self-service setup in minutes vs. TMO's steep learning curve and lengthy onboarding
- Transparent, published pricing vs. opaque custom quotes requiring sales calls
Other Comparisons
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